Informative Speech: Delivering Customer Service

In Mexico they celebrate the holiday called Dia de los Muertos (Day of the Dead) on October 31st and it ends on November 2nd. While in the US we celebrate the holiday, Halloween on October 31st. I will be telling you the origin of these holidays. Along with their similarities and differences. Hopefully this will make you have a better understanding of these holidays along with helping you understand another country's culture.

The speech was a very informative speech, addressing students with various facts and praises of the foundation of North Carolina Central University. NCCU is in fact praiseworthy. In 1910, James E. Shepard founded NCCU under the unique name, “National Religious Training School and Chautauqua for the Colored Race”. James E. Shepard was a pharmacist and religious educator, whom graduated from Shaw University, and later on in 1895, he married his wife Annie D. Shepard. Mrs. Shepard was the one who wrote the lyrics to North Carolina Central University 's Alma Mater, “Dear Old N.C.C”.

I wonder if customer service is a just a word or an actual mission for retail and customer based businesses. One thing is sure at Kudler Fine Foods customer service is the mission and our goal. With that being said there are many variables to just deliberately delivering quality customer service. Specifics like, caring, joyful, and positive personalities are required in order to carry an appropriate customer service experience. One way to ensure that our personnel is providing the right customer experience is to provide incentives to those who go above and beyond.

Unit 2 HEALTH AND SOCIAL CARE VALUE Learning aim A explore the care value that underpin current practice in health and social care We have done role play with young people with disabilities and old people and we demonstrate Confidentiality Dignity, Respect for the individual Safeguarding duty of care A person-centered approach to care delivery. Young people with a disability it was ok, we done with them how to decoration make Christmas card we down because Christmas is coming soon so we decided in group that we will do with them Christmas care and degradation it was very fun and there are very happy I use only some of them because we don't have enough time to play but still I use much I can.i have improved more about this. Aim A:Valuing

Being an active listener allows the salesperson to know their customer’s point of view, and attend to the needs and wants of their customer. The third part of the book consists of twelve principles to win people to your way of thinking. A principle in particular that I intend to apply more often in life and in the workplace is being sympathetic with other person’s ideas and desires. Too often I ignore or disregard others opinions or ideas, when I should encourage them and see things from their point of view. According to Carnegie, to be successful in life and in my career, I need to show more respect for others

General Purpose - To inform Your Topic: Dental Specific Purpose: At the end my speech, I want my audience to understand that never to underestimate the power of teeth has on one’s life and what can be done to avoid horrific consequences. Attention Getter will be: Questions: Are you ever self-conscious about teeth when smiling or ever thought how it could affect many aspects of your life? Preview (thesis) Statement: Our teeth play an essential role in physical appearance, emotional and social contributions, and food and overall health.

I. Introduction A. Attention Gainer: How many of you are interested in traveling abroad? For those who raised their hand, have you ever considered traveling to Australia? B. Reason to Listen: Whether you have thought about it or not, there are many interesting aspects of the Australian culture. You may listen to what we have to say about the unique culture and consider it as an ideal destination if you do end up studying abroad!

Introduction I. (demonstrates duck calling) II. By a show of hands who knows what I just did. What I just did is called duck calling.

Name: Brooke Bowyer Speech Topic: Kristi Yamaguchi General Purpose: Inform Specific Purpose: To inform my audience about renown figure skater Kristi Yamaguchi Thesis Statement: Through her accomplishments as an Olympic gold medalist, author, mother, wife and philanthropist, Kristi Yamaguchi exemplified what it is to be a professional woman athlete. I. Introduction A. ATTENTION GETTER: So how many of you have had the chance to experience the very fun yet difficult activity of ice-skating?

I. Introduction A. Hook/Attention getter: “Fast food” is named as fast food because of the whole process from ordering, preparing and serving the food just take several minutes. B. General statement: Fast food is becoming more and more popular among people around the world because of the changing of lifestyle from the past times to the present times. C. Thesis statement: Due to the convenient, affordable price and good taste of fast food, consumption of fast food is rising according to studies but it also brings negative effects on our health in the long run. II. Body A. Topic sentence: Fast food restaurant such as McDonalds (McD) or Kentucky Fried Chicken (KFC) are available almost anywhere in the world, and you can even get it with a simple phone call and get it delivered right in front of your door step or by ordering through their websites without leaving your work desk.

3. INTRODUCTION Today retailing services has become very much important in the competitive environment. Customer service quality has been widely used by the retailers as one of the important strategy. Retailing is the second largest employment provider after agriculture.

INTRODUCTION I. Attention step Attention getter: Students and textbook cannot be separated. Some students are willing to go to library to borrow books because books are getting expensive. Do you know why textbook are getting expensive?

In marketing, customer relation is very important, since customers play the main role in achieving ones

Introduction: Marriott International Inc. - Marriott International, Inc. is one of the top leading hospitality company in the world. J. Willard and Alice Marriott were the founder of the company. From past 80 years, it has always been looked under the guidance of Marriott family. The headquarter of the company is situated in Bethesda, Maryland, USA. The company revenue for fiscal year 2013 was estimated to be $13 billion dollars.

Customers will be a loyal customer if their opinions and needs are met by a company. I believe this is the most important building block. I have worked as a manager of a retail card and gift store in Wantagh for the past five years. Throughout my five years, I take great pride in the customers that shop with us. If there is something that I can do to help my customers or order them a certain product, I don’t hesitate.