Positive And Negative Communication In Nursing

Nurses and physicians need to express themselves in a clear and precise manner, their message should rely on verification and collaborative problem solving. They need to displaying a calm and supportive demeanor under stress, maintenance of mutual respect, and authentic understanding of the unique role (Robinson, Gorman, Slimmer, Yudkowsky, 2010). Not everyone was born being able to express themselves in such a manner, therefore providing the necessary education and skills will help both nurses and physicians gain the confidence and competence they need to work

A was mobilised by the physiotherapists the day after her operation with a zimmer frame and assistance of two. As Mrs. A was previously independent with no aids to help her walk she would need intensive physiotherapy to get her back to her baseline. Mrs. A was discharged to a community hospital on a rehabilitation ward five days are being admitted, (Ojomo,2004) defines communication as the process of sharing ideas, feeling thoughts and messages with others. Good communication skills is a key Part of nursing, it helps to keep the patient safe and to deliver appropriate care to the patient. Without good communication skills could mean to cause harm to the patient unintentionally.

It is the responsibility of nurses to keep it confidential or disclose only the relevant information when required by law or if the person is at risk or a child is involved. It incorporates the fact that the nurses should not be taking advantage of the vulnerable health consumers such as children, older, frail and mentally ill people. It is the duty of nurses to encourage the health consumers to advocate for themselves when they are not happy about the care being delivered. It is also the duty of the nurses to create awareness about the professional relationship of health consumers with health practitioners. It guides nurses, not to get over-involved in therapeutic relationship, control emotions and reduce negligence.

This is because the effective communication through patient-centred care allows patients and healthcare professionals to form a therapeutic relationship resulting in better health outcomes. Moreover, patient safety is ensured when members of the healthcare team communicate effectively as this ensures quality and continuity of care. Effective communication also impacts the accuracy of documentation which is an essential component of patient safety. With the influence of communication on patient safety, further research such as longitudinal studies as well as experimental studies must be conducted to establish these findings. Furthermore, the government could take further steps to decrease the adverse effects of ineffective communication while increasing the benefits of effective communication through the implementation of rigorous standards in regards to the communication skills of healthcare

This learning actively greatly assisted in building my confidence, which I required in order to be successful in the new graduate RN role. Good collaborative working relationships are based on clear communication and collaboration with the patient and all members of the healthcare team. (Kieft, et al. 2014 ) This semester I had no issues with regards to speaking with physicians and other members of the healthcare team, and I continued to actively participated and contributed to daily rounds on all 3 critical care units.

Each of these subdivisions require different means of knowing and communicating. Nurses may only be expected to know a small amount of information on a wide variety of diagnoses, while a doctor may be expected to know a far larger amount of information on an even wider scale. There are also certain expectations for communicating among and within these subdivisions. Means of communicating within the nursing community is often far different than that of doctors and even so, communication between doctors and nurses. Though these means of communication may differ between subdivisions of the medical community, it is essential that all members are aware of the proper means of communication, as well have enough knowledge about the topic at hand to correctly interpret the information received.

The Francis report is clear confirmation that when the 6C’s, a therapeutic relationship and ethical boundaries are ignored in patient care it becomes a major barrier that leads poor healthcare. (Department of Health, 2013). It is evident that a therapeutic relationship and effective communication underpins good healthcare (Brown & Bylund, 2008). Communication is therapeutic and building relationships is the cornerstone of nursing work, particularly with patients who have learning disabilities or mental health issues (Clarke, 2012). With such patients, nurses have to consider emotional factors as the patients may find it hard to listen, concentrate and communicate if they are emotionally, scared, anxious or maybe just do not understand the

On the other hand a mental health nurse should be aware of “their own non behavioural body language” before dealing with a client. It is important for a nurse to educate themselves regarding “body language” how it is being used when interacting with a client and also not to “over interpret non verbal communication” (Egan, 2010, p.147). A mental nurse should be mindful to different backgrounds and the sensitivity of different practices with concerns of using eye contacts and body languages with genders. Touch is another form of non verbal communication and also it is an important factor of therapeutic communication as well. Touch “can be used as a means of reassuring and/ or breaking down barriers between nurse and client”

Therefore, for the nurses to succeed in reassuring, motivating, empowering and understanding Mary’s concerns, they must be able to communicate effectively with her and her family (Randall

According to Edgar (2009) study, strong communication among nurses and their leaders is important in establishing trusting relationships which in turn lead to effective nurse performance. Open communication optimizes patient care as it encourages cooperation and collaboration among nurses and their

(2015) states adopting a listening attitude and demonstrating that one is trying to understand is must for a nurse to develop a trusting

Within this exercise, I have learnt that it is important to understand how non-verbal messages are conveyed and how active listening is quintessentially important to building a therapeutic relationship (reference). However, it is important to have knowledge of all communication skills as this allows them to be used interdependently. This allows the HCP to provide the appropriate, respectful conditions that enable a positive change to happen (Stickley and Stacey

Therapeutic communication can be verbal and nonverbal and both are equally impactful. Therapeutic communication is utilized in an endless variety of scenarios from the commonplace head to toe assessment to find out if a patient feels safe or has suicidal ideations, to determining different juice options a patient might like if their favorite is grapefruit but it will interact with their medication. Nurses around the world strive to create a strong bond with patients based on healthy communication strategies that foster trust and cohesion between all members of a health

Person-centred care in the mental health setting is generally described as a holistic-based approach through which an attitude of utmost respect is shown by the care givers towards their patients as individuals, paying attention to their experiences, values and needs (Gask & Coventry, 2012). The term “person-centred” was first developed by American psychologist, Dr. Carl Rogers. Rogers (1956) explained how in order for the care giver to promote the individual’s autonomy and to aid them in their recovery, the creation of genuine, empathic relationships between care givers and their patients was more beneficial in comparison to previous approaches which relied on the basis of simply applying training to practice. Freeth (2007, p.15) highlights

One of the most important roles of a nurse is the patient advocate and work environments. During a patient hospitalization or visit, there are many things that can affect their life which could result in a negative outcome. These issues can be noted as verbal, physical and psychological. It is the role of the nurse to prevent these issues from occurring. Preventing of verbal, physical and psychological harm from happening to the patient is also considered of promoting quality and safety in the health care system.