Based on the reflection of emotional intelligence case study on Kathy Smith, she is a experienced and competent project manager with ambitious, determined, confident and goal oriented. With the assigned of oversee a multimillion-dollar chemical plant construction project in southeast asia, she need to work with a team of local people. The working style of Kathy is top to down which is directive and performance-oriented. In my understanding of this case study, Kathy Smith is a person that lacks of cross cultural intelligence and competence. Despite experiencing problems with the team, she tend to persists in her own normal approach to work. This might be a sign of lacking awareness of problem.
Emotional intelligence refers to a person’s abilities to perceive, identify, understand, and successfully manage emotions in self and others. Being emotionally intelligent means being able to effectively manage ourself and our relationships. A leader need a high degree of emotional intelligence to regulate their emotions and motivate others.
To be a successful leader, emotional intelligence become an important course of growth and development of leadership in terms of building blocks in establishing relationship and deepening relationship with subordinates.
According to Goleman’s emotional intelligence model (2001), four component include self awareness, self management, social awareness and relationship management.
I found out that Kathy Smith is lacking in the area of social
Emotional intelligence is the ability to control, and express emotions in order to facilitate interpersonal relationships among individuals. Emotional intelligence (EI) allows individuals to perceive, express their feelings in the most effective, and appropriate manner. Any individual who has emotional intelligence can use skills such as reasoning, and problem solving in order to deal with any situations effectively. EI is extremely important in law enforcement, since it allows officers to learn tactics to manage their own mental state in difficult and stressful situations. Law enforcement officers with high emotional intelligence have better social skills that allows them to create a positive environment in a negative situation, which reduces
Kouzes and Posner (2021) suggest that leaders should focus on developing their emotional intelligence by becoming more self-aware, self-regulated, motivated, empathetic, and socially skilled. The personal development plan helps leaders take a more proactive approach to their own development, rather than relying solely on the resources provided in the
In “Serve To Be Great” Tenney makes several references to the importance of emotional intelligence. Emotional intelligence is the ability to recognize emotions, control them, and apply them to solving a problem or task. In the fire service we deal with hectic and disturbing situations daily. It is imperative that we as leaders are able to maintain a calm and collected demeanor.
EMOTIONAL INTELLIGENCE AMONG SOCIAL WORK PROFESSIONAL Abstract Emotional Intelligence is defined as being able to recognize emotions in self and others, understanding how emotions work and being able to manage emotions. Knowing the crucial role of emotions and relationships in the social work chore, the rapid growth of literature reveals the relevance of EI to social work is behind the schedule and it’s time to re-evaluate and work on it. In this study, the relationship between emotional intelligence, measured by the Wong and Law Emotional Intelligence were examined with a sample of social work professionals in different fields (N=100). Demographic profile such as age group gender, the order of birth, marital status, type of family, education,
Journal of Marketing, 54(1), 85-101 Mayer (Eds.), Applying emotional intelligence: A practitioner's guide (pp. 28-52). New York, NY: Psychology Press. Mayer, J. and Salovey, P. (1993). The intelligence of emotional intelligence.
According to Daniel Goleman (1998), Emotional Intelligence is "the capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships. Leadership influences the behaviors, attitudes and thoughts of others. Effective leaders help others navigate obstacles and challenges. They can also encourage and inspire those around them.
Everyone is looking for ways to get better and surveys seem to be the most expedient method leaders use to assess employees. Being able to utilize these tools allows leaders to look at a greater number of employees or potential employees. I have taken three surveys that will help identify my character strengths and weaknesses, as well as, my leadership strength and weaknesses. The first survey I took was Values in Action (VIA) inventory of strengths.
Emotional intelligence is an important factor which influences an individual success in their life (Ishak, Chiu, Rahim, Mahat, Hashim, Mutalib and Jdaitawi, 2013). “Intellectual intelligence contributes only 20% to one’s success while the remaining 80% of a person’s success in life is contributed by emotional and social intelligence” (Goleman, 1997). Yusof and Yaacob (2012) had mentioned that in their study that “Emotional intelligence is one of the main aspects of the National Education Philosophy”. Through the National Education Philosophy the important for emotional intelligence is extremely obvious and essential as intellectual intelligence and spiritual intelligence. If the students possess positive emotions towards their course, they
Emotional Intelligence The ability to recognize human emotions, to understand the intentions, motivations and desires of others and their own, and the ability to manage their emotions and the emotions of other people in order to solve practical problems. There are four factors of emotional intelligence: self-awareness, self-management, social awareness and relationship management. Emotional intelligence is also known as a part of the effective type of leadership. It is very important to understand how the brain operates and how emotional response system works in Apple Company.
‘Traits are the distinguishing personal characteristics of a leader, such as intelligence, honesty, self – confidence, and appearance’ (Ghee & Daft 2004, p. 45). ‘Traits theory basically states that leaders are born’ (Shead 2007). On contrary to leadership as an inborn trait, behavioral theory believes that managers’ leadership potential can be trained. Leaders deal with rapid changes environmental concerns, transforming the values, beliefs and attitudes of the followers. The ideal leader must be ethical, flexible, proactive, analytical, strategic, culturally competitive and adept at competitive positioning.
• Conflict management—leaders who manage conflicts best are able to surface the conflict, acknowledge the feelings and views of all sides, and then redirect the energy toward a shared ideal. • Teamwork and collaboration—leaders who are team players draw others into active, enthusiastic commitment and collective effort, and build spirit and identity (Goleman, 2014). There are many contentions that emotional intelligence is an innate quality. Others contend that people have the ability to consciously determine what behaviors they need to exhibit in any interaction, and have the ability to work on the emotions they struggle with most. This is where training comes in, a top consulting agent explains that training can help build an individual’s self-awareness of their emotional intelligence and provide actionable methods to build those interaction skills.
During my time in high school, I was responsible for leading a fund raising charity event. Aside from this experience I have not been in situations where I have shown or developed valuable leadership qualities (L1,2,3), however after attending the ‘Women in Industry’ event (appendix) I was motivated by these women to look for ways to develop these leadership skills further. If I can develop leadership qualities I can gain a competitive advantage to reach a managerial and higher paying position in my career. Emotional intelligence and leadership are therefore intertwined.
An understanding of what precisely creates emotional intelligence is essential not simply due to the capacity that is so fundamental to leadership but because some people are strong in some of its elements which can be totally lacking in others (Ovans, 2015). The overall result of (Kerr, et al, 2005) data analysis shows that the person’s emotional intelligence may be a key to effective
Examples of this include people who stay in jobs that they find unfulfilling or make them unhappy, or in relationships in which they are not comfortable. Without awareness and understanding of ourselves, and a sense of self rooted in our own values, it is hard, if not impossible, to be aware of and respond to the emotions of others. • H1: Social skills have significant effect on the level of Emotional Intelligence that leads to better leads to better relation in an
It was, in the past, but now some fundamental new theories have been introduced: The Multiple Intelligences Theory (Gardner, 1983) & The Emotional Intelligence Theory (Mayer & Salovey, 1990; Goleman, 1995). Then we can say that success depends on several intelligences and on the control of emotions. IQ alone is no more the measure for success; emotional intelligence, social intelligence, and luck also play a big role in a person's success (Goleman, 1995). In the work place all kinds of articles are written, workshops and conferences are held to help doctors (Epstein, 1999); employees and managers (Abraham, 1999; Laabs, 1999; Barrier & Bates, 1999) become aware of the components of emotional intelligence so that they improve themselves. If emotional intelligence is considered .