Chapter 1. Introduction
The transportation, e-commerce and business services are very competitive and sensitive to price and quality of service. FedEx not only faces competitors from international companies that perhaps subsidized by foreign government, but also competes with regional companies that operate smaller but each has competitive advantage which would in turn reduce FedEx’s revenues and market share.
For example, according to reuters.com.UPDATE 2-Deutsche Post banks on emerging markets, e-commerce. 02 April 2014. One of FedEx’s competitor, DHL started to grabbed market share after they focusing their business in express delivery, freight and supply chain business. DHL also invested in expansion in Asia and become market leader
…show more content…
Based on the case study, speed became of significance to achieve competitiveness. Therefore, I assume FedEx’s quality is the on-time delivery. To maintain quality, we propose delivery agreement contains guarantee of delivery. FedEx also covered it already. They said if the customer’s FedEx express is delivered even 60 seconds later than FedEx’s promise, they can get their money back. However, the money-back guarantee only applied to FedEx express and FedEx ground service. I think it is better applying the guarantee to all services, including FedEx freight.
e. Availability
The method of distribution can itself be the main competitive edge on which a firm bases its positioning. FedEx has significant investments in technology, aircraft, vehicles, facilities, and package handling and sort equipment but they forget to allocate more investment in expansion. For example, in the capital city of Indonesia, Jakarta, FedEx only has 6 service points while DHL has 14 service points in all over the city. I was DHL customer back in Indonesia because it is easy to find and many people recommend it. That is why we should allocate more investment in expansion.
f.
…show more content…
Consensus Judgement
Experienced managers agree that there is probably a worthwhile benefit to go for, their views deserve to be heard. For FedEx, we can establish some kind of coffee morning once every week for managers to have sharing knowledge. Use video conference to eliminate the distance problem and we can gather managers in all over the country.
c. Championing
Strong and enthusiastic champions are important for the effective implementation of new intervensions. In Indonesia we have Gen-Y generation community comprised young staff age 22-33 year old. We have periodic meeting to discuss about the latest problems and actions to overcome them. In FedEx we can do the same, creating community, comprise young people from all division (usually they are ambitious and eager) having meeting periodically and give them a chance to present the ideas.
d. Creativity and Realism
Encourage managers with new ideas to come forward, encourage brainstorning that will generate fresh thinking. We can implement this by conducting innovation competition. Set up prize and for the first winner, they can present their idea to the board of
We live in a society of where adding discount to a product gives it more worth just as giving the USPS coupons (Doc A). Currently the USPS takes a long time to deliver packages, but creating a more flexible schedule would put an end to other companies who take a shorter amount of time to deliver. “Without [these] drastic changes, the mail agency will face even more staggering losses (Doc C).”
For example, they reduce their delivery dates and have dropped programs. In a market where the USPS seems to admit to their Doom, they must be as Fierce as possible to prevent it. They must provide new services and incentives. Firstly, I must acknowledge strengths the USPS currently employs.
Contents Terms of Reference 2 Procedure 2 Findings 3 Current Structure 3 New Structure 4 Employee Relationships 4 Instructing Staff 5 Contingency Variables 5 Conclusion 6 Recommendations 6 References 7 Appendix A 8 Terms of Reference I am a HNC business student. I am writing this report as part of my course. This assessment covers outcome 4 of the Managing People and Organizations' class.
Terms of Reference I am a HNC business student. I am writing this report as part of my course. This assessment covers outcome 4 of the Managing People and Organizations' class. Unit F84T 34 Procedure In order to construct this report, I read the case study and highlighted information that I thought was relevant to this report.
Introduction A company’s success is measured by how well it is structured and organized in order to adapt to the changes in environment as well as the changes within itself such as the company’s scale, employees, product scope, etc. Having a suitable, well-structured organizational frame will not only increase the chance of being success but also prolong the company’s lifespan compared to an un-structured one. It is important to note that an organization’s structure needs to fit in with the current situation and does not necessarily required remain unchanged over time. Taking Dynacorp as an example, even though its functional structure contributed to the vast growth of the company at the start, its limitation in dealing with the changes within
Each manager overseas a different function or division, thus conflicting interests must be balanced to avoid confusion. Accountability and authority is important so that if a wrong decision is made, there is traceability. Communication
A. OBJECTIVE AND THEORETICAL BACKGROUND In this individual reflective report, I will discuss how the Consulting Project course gave me opportunities to experience, explore and evaluate the real-life business case, how it strengthen my practical business knowledge, problem solving and leadership skills, and how the learning process will support my personal development goals. To help structure my reflective report, I will apply the Kolb’s model of reflection which we learned from the LPDCM course. This model is also known as learning through experience, described through the Kolb’s Learning Cycle: Figure 1. Kolb’s Learning Cycle (Source: Kolb, 2005)
Competition situation Porter’s 5 forces model below describes the competition and the relationship among the different players. (IATA, Profitability and the air transport value chain, 2013) Figure 8 Porter’s five forces model for airports (IATA, Profitability and the air transport value chain, 2013) Market forces Some competition is emerging in the airports sector, largely for regional airports and for some transfer markets. There is little evidence that this is sufficient to constrain charges at large hub airports.
Therefore, we have positioned and balanced our tenants in such a way that it’s hard for online firms to replace them. For instance, we have a shopping center that has Starbucks and restaurant that are surrounding the bigger retailers such as Ross and Office Max. Therefore, we draw customers to our shopping centers where all their needs can be met which is an advantage we have over online
Analyze Amazon.com using the competitive forces and value chain models. How has it responded to pressures from its competitive environment? How does it provide value to its customers? a) Competitive forces analysis i) Entry of competitors It is easy for competitors to enter the market by establishing an e-shop and Amazon laid the groundwork for competitors (Flat World Business, n.d).
Some ports can be valuable players in the national economy and the loss of important customers could have a big ripple effect on employment and local income 5) Bargaining Power of Service Providers The final force shaping the competitive landscape of port reform is the bargaining power of port service providers. Various groups and operators often have the ability to exercise control over the port by threatening to cancel services. a) Experience and Capabilities of Service Providers: Experience and the capabilities which are unique that the service provider brings to the port are a factor determining the bargaining position. The greater these capabilities, the more is power the service provider has in dealing with the port.
For example, selecting experienced employees and delegate authority to them for resolving problems (Yukl and Mahsud, 2010). This will lessen the stress of management and leadership to guide the team effectively towards accomplishing the organisational
Ensuring the reward system that is based on performance and not on tenure. Motivating younger employees to work together with older employees. Incorporating ‘Teamwork’ within organization. In addition, organizations can create an environment where both generation employees can share their ideas and can work as a team.
Moreover, the managers should not reprimand the creativity of their employees by imposing them tremendous amount of paper work every time they want to present a new idea. In order, to help your employees to bring new ideas, you have to instore a creative environment where the employees will not be discouraged by the work they have to do just to present a new algorithm for example. The employees should also see the action of the top management as an example of good behaviour. [1] The only way that this change would
The spread is organized according to per capita basis in these countries. Besides, the mission of the company is to provide a complete range of products to the consumer in relax and pleasant environment. Other than that, the workforce also play a big role. The company has employed around 45,000 workers in its retail store shop where each of them is well