Organisational Values: Improving Care-Quality And Patient Experience

Evergreen Health • How do you describe the style of the mission statement and why? The mission statement explains the purpose of the organization. Basically, the mission statement usually covers three to five years.

This essay is going to reflect on my own management and leadership style in delivering patient care. It will discuss the effectiveness of the other leadership and management style within the multi-disciplinary team and its impact on delivering patient care. I will use as an example, my previous experience back home as a nurse and compare it to my current experience in the United Kingdom (UK). This will show my strength and weakness as well as my new learning skills, which have changed my practice. I will be using Driscoll model of reflection (2007) to guide my thought and refine my ideas.

As a character who leads not only in school but also my community, I take pride in what I do and the way I do it. I believe I would make a perfect role-model student for our school and NHS. My values that I will bring to NHS are teamwork, independence, and being open-minded. Being able to collaborate connects to the value of teamwork. I will bring more collaboration to NHS and obtain this skill not only for myself but for everyone in NHS and make sure that NHS members share and hear new ideas which is important to NHS.

De Montfort University was found in 1870, originally was the school of art and design. The university has evolved since then including the Leicester Colleges of Art and Technology and Leicester Polytechnic. Leicester Polytechnic officially became De Montfort University on 26 June 1992. “The name was chosen to reflect the University’s long association with Leicester by commemorating the celebrated Simon de Montfort, Earl of Leicester, a crucial figure in medieval history who established the first parliament in 1265” (Dmu.ac.uk, 2018).

There are 7 key values that guide the NHS in everything they do. The 7 key values are: working together for patients, respect and dignity, commitment to quality of care, compassion, improving lives and everyone counts (NHS constitution, 2015). These key values are in place so that, when providing quality of care they have basic requirements for all NHS staff.

Every nursing, in order to consider the profession must have an understanding of at least three of the five professional values, in my opinion. These values consist of altruism, autonomy, human dignity, integrity and social justice (Taylor 96). Beginning with the professional value of Altruism, the believe in or practice and self concern for the well-being of others (96). I believe that in order to be the best nurse you can be for your patients, you must understand the concept of altruism. As a nurse, your profession is to take care of people, if you do not know the professional value of altruism than you cannot possibly understand how important it is to care about the wellbeing of your patient.

As the healthcare landscape continues to shift, medical providers and hospitals are continuously being challenged to develop clear and concise visions and redesign care delivery in ways that will usher proper transitions to value-based care. As value-based healthcare continues to take root, more and more hospitals and providers are finding themselves with little option but to join the movement. However, the jump from previously utilized fee-for-service models to value-based healthcare is not an easy one, and many healthcare organizations are finding it difficult to do so. The greatest challenge lies in successfully making the transition from volume to value-based healthcare in ways that are financially stable. Such inherent difficulties faced by those within the healthcare system are what have necessitated strategic

Organizing – Organizational Culture Organizational culture consists of the set of shared, taken-for-granted implicit assumptions that a group holds in the workplace (Kinicki & Williams 226). The Publix Corporation formally states its commitment to its organizational culture in their published mission statement. One of the bullet points of the Publix mission is dedication “to the dignity, value and employment security of our associates” ("Mission Statement & Guarantee"). It is the founder’s values that drive an organization’s culture (Kinicki & Williams 227).

Business has as a whole has had its own set of values for prolonged period of time. Everyone in the world of business knows the type of morals they should have and they all share the same hidden point of view. Robert Solomon, author of A Better Way to Think About Business, goes into the details about different business standpoints and the virtues of this world. The book focuses on individuals rather a corporations and how it is all about personal success that will drive a company to achieve success. He breaks it down into three sections and each focuses on key components that a person should reflect on in themselves when thinking about business.

Because of the ever-evolving world, leadership styles have also changed. Transformational is still a strong style, but added to this is a new genre of leadership including esthetic, ethical and spiritual. These are targeted towards morals and values and can be used in effort to inspire followers to be actively engaged in the company and go beyond the needs of their employment. Theorist argue that “these contemporary theories fill gaps in the leadership literature by expanding into areas of emotions, inspiration, and morality.” (Spector, 2014) We can expect for the qualities that define a strong, positive leader to continue evolving.

Morality is a set of values held by a person in making when judging and evaluating what is deemed right or wrong, good or bad (Brandt, 1959). When we talk about morality in counseling it’s about the reasoning by the counselor that has four levels. They are, personal intuition, ethical guidelines established by professional organizations, ethical principles and general theories of moral action (Kitchener, 1984). Ethics is described as adopted principles that has relations to man’s behavior and moral decision making (Van Hoose & Kottler, 1985). Ethics is often thought as a synonym to morality.

There are 5 professional values that are associated with the description of a nurse. The first professional value of nursing is altruism. Altruism can describe someone who is unselfish, concerned, and devoted to helping others in need. The beauty of being a nurse is that nurses are caregivers to all.

The Importance of a Company’s Culture The culture of a company is one of the most important and sometimes overlooked factors in an organization. The culture can increase employee engagement and increase productivity which will allow a company to reach its goals, “From productivity and engagement in the organization’s day-to-day, to an employer brand that naturally fuels recruiting efforts, to creating a lasting brand that customers immediately recognize, there’s no escaping it – culture radiates outward into the marketplace” (Straz 2015). The culture can have a great impact on the employees. Employees thrive in a positive working environment and the ability to engage with their managers without fear of retaliation.

Boost Juice is an Australian organisation that specialises in making juice, but has also recently opened ‘Salsa’ stores as well. They started in 2000 and since then have opened 250 stores in 12 different countries (Boost Juice, n.d.). This report analyses the organisational culture, management and leadership styles of Boost Juice as well as how they engage and motivate employees in the documentary Undercover Boss. An issue and strength will also be identified within this and recommendations will be made. Finally, the Undercover Boss method with be evaluated in order to support the recommendations made.

The corporation’s cultural values include compassion for patients, teamwork and an aspiration to win, and driving results with determination, urgency, and accountability. Moreover, Baxter’s cultural values are echoed in the company’s emphasis on learning swiftly and adapting to change, having the courage to fail, correct results and move forward, and thinking global/acting local. The corporation’s objectives are to achieve quality treatment and patient safety, become the leader in performance in the healthcare industry, and be the best place to work. Baxter Healthcare Corporation is doing relatively well in achieving its planned objectives, and currently, the company is moving in the right direction to realize the uppermost quartile performance (Doe 1). Despite the office politics that occasionally get in the way of realizing objectives, the Corporation brags of a highly motivated team of employees, a diverse and balanced business portfolio, and clear goals and accountability that function to help it realize its mission, objectives, and