1.1 Identify the regulatory requirements, codes of practice and relevant guidance for managing concerns and complaints in own area of work. The Local Complaint Stage (1) Immediately after hearing of a complaint, contact the complainant to determine where their issues lie and what they would like to see as a result of the investigation. It is important that the local manager • Demonstrates a caring attitude and shows that there is a genuine attempt to understand the problem. • Ensures the complainant is aware of the complaint process and timelines • Provides the complainant with their contact name and telephone number • Obtains all complaint details at this point of contact to avoid the customer having to repeat themselves At the end of the
If we supposed that the service level agreement states that the system would not be offline or unavailable more than 45000 seconds a month then the goal would be to stay away from exciding the stated time. In the data from the years 2009-2017 we can see that the average total downtown is 44151.24 and we can determine that for the most part we are keeping with the goal of not exciding the 45000 mark. In the histogram, we can also see that there was also a high number of occurrences were the system was offline or unavailable for more than 45000.
Unit 4 is the preparation of treatment in which the baseline data (activity level) is gathered. This includes daily activity record and behaviour contract. A daily activity record ( hour by hour ) is used to monitor activities clients is already doing, to see the frequency of healthy and unhealthy behaviours. (Lejuez, 2001, p. 265). In this phase, the client is encouraged to create an environment, one that promotes healthy behaviours (Lejuez, 2001).
The standards of a Sterling Scholar, scholarship, citizenship and leadership have been exemplified in the way I have conducted my life through the following examples. I have never really excelled in academics. I believe learning the information is far more important than getting a good grade. Math, Science, and English are not my strong suits, but I’ve always loved working with computers. From a young age I’ve always been fascinated with technology and how it helps us advance as a society.
Complaints are to be made in writing, signed and sent to the
In P5 of my work I am going to outline and discuss the strategies and procedures used in health and social care to reduce the risk of abuse. The aim of the independent safeguarding Authority (ISA) was established under the Safeguarding Groups Act 2006 to protect children and vulnerable adult to those who might abuse them. The strategy in order to achieve this is through mentoring people who seek access through their work, paid, unpaid and voluntary. As they have to be registered under the vetting and barring scheme and will be checked against one of two barred list. Reference can be defined as being information that is written by a pervious employer that tells the workplace what type of person the individual is and if their experience is valid and if they have the experience to work with vulnerable adult.
are- The complaint procedure is documented and readily available to all including service users and their family, the complaint is taken seriously and thoroughly investigated, the complainant is respected and their complaint acknowledged and dealt with by a line manager or a senior member of staff as soon as possible. The complaint procedure should be understandable to all. If a complaint is made against someone they will be informed and given the opportunity to respond and have the right to appeal the
The annual NHS retreat and Mrs. Schwenk’s final retreat as a member of the NHS chapter was far from dull. This year’s NHS chapter consist of 27 individuals with 25 attending the retreat. The NHS members were Daniel Kennedy, Sydney Nelson, Dante Arzani, Blake Kozak, Josh Burkhead, Taylor Hatfield, Cynthia Thomas, Carissa Albers, Libby Kennedy, Shai Major, Cheyenne Loomis, Alyssa Reed, Nick Ellis, Trevor Thornburg, Hannah Grandstaff, Brooklyn McCuddin, Jaylan White, Zach Goering, Elijah Elliott, Sydney Nelson, Remington Hutton, Ally Bedwell, and Saylor Vodraska This year 's NHS retreat was the last retreat for our head counselor Brianna Schwenk. The NHS retreat was said to be one of the best turnouts and the best group of kids that were there.
=1 – Personalisation means that anyone who receives care or support will have the choice and control over the care they receive. This allows individuals to be empowered and to create their own care package which will allow them to live as independent as possible with some support where they require. 2 – Personalisation can benefit individuals as it allows the individuals to have choice and control over the care and support that they receive. The individual can also control which care provider they would like to receive care from and if they aren't happy, they can change care provider. This also allows the individual to have a choice over what staff are caring for them and the times that they would prefer for their care.
E2 Key Factors which Impact the Work Practice Organisation Prepared by Margaret Mills For Work Practice QQI level 5 Assignment Evaluate the impact of globalisation, and new technology and science on the Work Practice organisation St Mary’s hospital is not a global organisation it is a local statuary organisation. It is government funded and run by the Health Service Executive. There are a number of nursing homes in Europe one which I looked at was as follows; Dutch students can live in nursing homes rent-free (as long as they keep the residents company. Ninety two year old Johanna beams at the twenty year-old stepping into her room. Not a visiting grandson, but rather a housemate at her retirement home.
Health and safety at work act 1947 The health and safety at work is the legislation, which covers the employees’ health and safety in the UK. The law requires a high level of management that employers must follow, they must look at risks and assess them and take a sensible measure to prevent these risks from happening. This policy and procedures is for Risk assessments and the fire policy/procedure. This promotes safety because care organisations have to make sure that they are able to provided a safe environment in a health and social care setting.
Barriers in Health and Social Care: The barriers in health and social care are physical barriers, psychological barriers, financial barriers, geographical barriers, cultural/language barriers and resource barriers. Physical barrier Physical barrier are objects that prevent an individual from getting to their destination. For example, a wheelchair user is unable to enter a building because there are steps so they can’t get through the entrance.
If I believe my understanding of the job is correct, I am to first do research on articles related to Health and Information Technology. The articles must be on How To/ Guide Articles. I will be given assignments by your client where I will work with him 5 hours a day, 5 days a week. The article should be max 500 words and I will need to search them, copy, and paste them into Microsoft word. At the end of the shift I am to email you with the information I have gathered.
1. What problems did you encounter when handling the complaint? Whenever I received complaints, the problem is that the subordinates usually deny or come up with some explanations making it difficult to discuss it in a genuine manner. Sometimes even if we reprimand them for their mistakes it creates a very tense environment in the hospital and it also affects the quality of work.
This is done by the way complaint procedures are laid out in an easy fashion to be easily understood. This includes a number of simple steps to reporting the concern or complaint including; writing a letter, it was acknowledged after 3 days maximum and how the complaint would be managed was thoroughly discussed and investigated and the individual who made the complaint then quickly receives information about what was being done and how long it would take for her complaint to be managed and what would be done ,after discussion, to avoid this from happening again. If then the individual who complains is not satisfied they can appeal to the commissioning organisation, eg, the NHS or an organisation like the CQC for a better result from her complaint. You can also complain by going straight to eg. a line manager or ward manager in a hospital, and making your complaint or by following step by step procedures online.
My individual standards and beliefs impact reliably my involvement to work in the health as well as social care background. For my individual input to the care of individuals undergoing significant life occasions, I would give prominence to the circumstance that I still believe to mark a perhaps superior involvement since I have an inadequate knowledge so far. Nonetheless, I have continuously been anxious with the acceptable completion of my proficient responsibilities as well as the operational assistance and help being delivered to individuals suffering challenging and substantial life’ occasions. Moreover, my work in the health and social care environment was a significant affair for me since it added to my professional as well as personal advancement. In this respect, my role encompassed fundamentals of both wellbeing and social care, though I accomplished utilities of a health care professional principally.