Measure Recent Changes In Health And Social Care Essay

The NHS Constitution established the principles and values that are fundamental to service users on how appropriate clinical decisions are made for the delivery of quality care (Department of Health 2010). It provides explicit information for patients to understand their care, what to expect, and feel more empowered involving in their own care (DH 2010). The NHS constitution explains the behaviour expected from stakeholders such as staff, patients and the public (DH 2010). This prevent the government from making alteration and give the NHS complete autonomy and protection against political change without the full involvement of stakeholders to achieve transparency in the delivery of care (DH 2010).

Having read the GR, I would like to respond as follows: Page 4 Each member of the team is responsible for managing their timing on a daily basis to ensure all customer needs are attended to within the working hours. During every team meetings JA always state the importance of having all members of staff taking their lunch during the business stipulated hours of 12noon and 2pm. He has on numerous occasions stated that the full hour is taken and that each staff is to plan their work load so that it does not clash with this period.

1.2 Different businesses and organisations are of course going to have different standards and procedures for communicating on the telephone. For the specific business which I work for we have to answer calls within a ‘three rings’ time scales or at least try to the best of our ability. We of course have a duty of care to help both of our internal and external customers. When we answer the phone it is company policy to state your name, your department followed by a polite opening phrase. For example – ‘‘Good Morning/Afternoon, You are through to Katie Fifield from Basildon Council’s planning department.

Analyse 3 Policy and Procedure in your agency and explain how they influence service provision Firstly the policy of end of life care is important in influencing service provision as it has ways of identifying the symptoms an individual goes through during this last phase

Health care can, most definitely, use a revitalization of standards and practices. The article brought some thought-provoking ideas to mind about the benefits that could arise from the health care industry adopting a business approach, much like Cheesecake Factory. Cheesecake Factory serves “more than eighty million people per year,” (Gawande, 2012) and still delivers a high-quality food with an affordable price, and the level of quality is consistent. However, in the health, care the price of care has been raising, quality of care is unreliable, and there is no consistency in the provided care. If a patient goes to different doctors for a certain condition or procedure, each doctor has a different course of action to take for the diagnostic

In a qualitative survey to compare perspectives of 57 practitioners and 30 lay (patient) participants of the service provision of nutritional advice, lay participants reported that advice from GPs was either absent or was considered vague, imprecise and ‘meaningless’ as supported by the following quote from a participants about her mother: ‘… I asked my doctor about my mother’s diet because it worried me. I never received anything. He just said “try and make sure she has a well balanced diet…” They were frustrated when they found that practitioners were unable to give specific advice using terms such as ‘surprise’ and ‘disappointment’ to describe their experiences (6). An online survey on weaning timing in UK found that only 39% of respondents rated health visitor advice as most influenced their weaning decisions.

P4- when looking at strategies and communication techniques used with different individuals with different needs whom need to overcome different challenges many aspects must be looked at. A challenge Patrick may face may be awareness and knowledge, he may face this as well as others. Patrick may be aware that he has HIV however he may not be aware how much this will effect him and he may not be aware how to deal with it as he may lack the knowledge. In order to overcome this Patrick could educate himself in depth on HIV, this will help him come to terms with it and will also help him to help others understand HIV. A challenge Alice may face might be acceptance or belief, she may not have the determination to become alcohol free and therefore

At the same time the problems of poor sanitation, health, theft additionally. (Brand, 1986). Of the above study and background about the situation of elderly in present situation shows that due to lack of support from the family they plan to get into jobs even after their retirement age because they need to finance for their old age. Sustainable development is possible only when all the age groups are included in the framework and no one is left. The Global Age Watch Index report explains that the top 19 positions were occupied by the industrialized nations.

Comparative study Jurisdictions who have set up systems of reporting on quality indicators Questions to be answered - How they define quality - Entity responsible for collecting data and the structure of the entity - CQC - If the institution is independently regulated or self-regulated - Independent - Pros and cons of each approach - How different stakeholders collaborate to a England Regulator The Care Quality Commission (previously the Healthcare Commission) is an independent regulator of health and social care in England. It regulates the quality of care provided by the National Health Service, public service, local authorities and voluntary organisations in the United Kingdom. The CQC was established by the Health and Social Care

1.1 Identify the regulatory requirements, codes of practice and relevant guidance for managing concerns and complaints in own area of work. The Local Complaint Stage (1) Immediately after hearing of a complaint, contact the complainant to determine where their issues lie and what they would like to see as a result of the investigation. It is important that the local manager • Demonstrates a caring attitude and shows that there is a genuine attempt to understand the problem. • Ensures the complainant is aware of the complaint process and timelines • Provides the complainant with their contact name and telephone number • Obtains all complaint details at this point of contact to avoid the customer having to repeat themselves

The 10 questions revolved on expectations from oneself, awareness on one’s purpose, relationship with colleagues, progress in terms of work performance, and determination to take opportunities. These are important aspects to be able to know if indeed a nurse is contented with his/her job that is why the questions are chosen to see if it fits the concept of work contentment. Brugger (2010) stated that effectively written and analyzed questions can make gathering of requirements and data a streamlined process. With the participants ' answers, it will help in making others aware of what must be done to achieve that contentment. It may be more of a subjective type but nevertheless, expression of feelings and sharing of experiences of the nurses are given the greatest

My individual standards and beliefs impact reliably my involvement to work in the health as well as social care background. For my individual input to the care of individuals undergoing significant life occasions, I would give prominence to the circumstance that I still believe to mark a perhaps superior involvement since I have an inadequate knowledge so far. Nonetheless, I have continuously been anxious with the acceptable completion of my proficient responsibilities as well as the operational assistance and help being delivered to individuals suffering challenging and substantial life’ occasions. Moreover, my work in the health and social care environment was a significant affair for me since it added to my professional as well as personal advancement. In this respect, my role encompassed fundamentals of both wellbeing and social care, though I accomplished utilities of a health care professional principally.

A wealth of medical literature supports the notion that there have been unprecedented shifts in the traditional “Doctor-Patient” relationship. Patient satisfaction forms an essential component of many policy level decisions. Changes in patient care trends have been seen in developing countries recently. Patient satisfaction is a complex, multidirectional issue that needs to be approached from several different angles. As such, the examination of patients’ satisfaction with regard to the services provided by two important hospitals could review the effectiveness of the hospital management.

Quality and measurement theories that abandon the highest levels of appropriateness, will accomplish the healthcare industry evaluates the accountability costs and impacts. Having an understanding of the scrutiny of service, responsibilities, customer satisfaction, effective service and performance, and outcome assessments are all requirements of accountability, which are part of the continuum for accountability (Ledlow & Coppola,

Patient satisfaction is one of the key factors in the healthcare sustainability social pillar. It represents patient fulfillment in regards to cost, accessibility to services and resources, and patient wellbeing. It is analogous to customer satisfaction. It is also defined as “a healthcare recipients’ reaction to salient aspects of the context, process, and results of their services experience”. This means that patients satisfaction is an evaluation of the received services and experience (Faesipour & Ferreira, 2013)