Patient Satisfaction In Health Care

Health care professionals need to maintain a high degree of professionalism, while possessing the upmost degree of integrity. A patient needs to feel confident and safe at all

You must be honest in your work. Dishonesty is fraudulent. Patients have the right to be treated with your utmost respect and care. Always treat patients as you would want your loved ones

As a nurse one has to be compassionate about what they are doing; and these show when the nurses showing compassion not only to patient but to other healthcare provider in their team as well. Poor collaboration amongst healthcare providers is known as one of the most common and significant causes of medical errors. Policy makers, managers, and healthcare providers must adopt a structural atmosphere that encouraging compassionate care order for compassionate care to develop (Valizadeh, L. et al.). Compassion toward patient gives them a sense that their condition and concerns are being heard, acknowledged and acted upon. A nurse should be empathy, listen to the patients, and be positive toward the patients.

The dress code, the mannerisms of the staff, and the strong morals of the Mayo Clinic come together to create this incredibly professional atmosphere. Because they do not waiver in these morals, such as compassion and respect, they have become a well-known and trustworthy medical facility. These are the reasons the Mayo Clinic has expanded to such great lengths, and become such a medical super power. The patients know they will be treated with integrity and respect no matter their circumstances, and that is a very comforting fact. All of these values shine through in so many ways and allow for Mayo Clinic’s cultural values to be known to everyone who comes into contact with the organization.

It’s about us being gentle and caring in the way we give care and also about us not only looking after their physical needs but looking after them holistically. Nurses should especially have this quality since they are dealing with patients and family so closely. Heijkenskjold et al (2010) and Lindwall et al (2012) agree that patients’ voices being listened to, heard, valued and understood is essential to ensure respect and dignity for patients. Furthermore Heijkenskjold et al (2010) had found that nurses that treated patients as human beings and interacted ‘preserved’ their

Overall, no matter the health profession, all healthcare providers have an obligation of doing no harm to patients and practicing a patient/person-centered approach. In addition, healthcare providers must help to the fullest extent based on their training and credentials. Equally important is to always demonstrate honesty and integrity, while maintaining compassion and confidentiality. Patients come in all shapes, sizes, races, backgrounds, and as such, should all be respected and treated equally. Lastly, in order to provide the best care possible, all professional knowledge must remain current (via continuing education, seminars, or trainings) as new health technologies, new medications and devices, or advances in medicine emerge.

Wheeling hospital collected data for patient satisfaction was collected from 4/1/2016 to 3/31/2017. Wheeling hospital completed 1779 surveys in this period with a response rate of 26%. This was a bit shocking due to more people taking the survey than previous thought. The state average of patient’s reporting their nurses communicated well is 81%, while the national is 80%. The hospital’s average was only 77%, and was not very shocking due to the importance of nurses being advocates for their patients.

It is the person and their physical, emotional, and psychological needs that are the basic focus of nursing’s attention. In order to care for a patient, the nurse must incorporate all these needs. For example, providing reassurance with an anxious patient who just finished hip surgery. Care also plays a major part when taking care of a unique patient. Caring influences my personal philosophy because it is the most important aspect of nursing.

Empirical Referents Empirical referent studies support Watson’s theory by affirming the existence of a positive relationship between patient satisfaction and nurse caring behaviors in numerous clinical settings. Nursing education plays a significant role in the achievement the caring concept and is accentuated throughout the nurse's professional career (Labrague, Mcenroe-Petitte, Papathanasiou, Edet, & Arulappan, 2015). Patient satisfaction is a measurable component used to determine the care received from nurse clinicians. Stroehlein (2016) indicates that although there is a large constituent of many occupations, caring in the nursing occupation assumes an exceptional meaning with a higher purpose. Caring is multifaceted and comparable have determined individuals whose intention is to open the eyes of the society through rendering high quality patient care (Stroehlein, 2016).

Total quality implementation is a goal that is highly contingent on desire primarily and ability secondly. Any organization that desires to implement tactics that will overall yield a higher level of quality can be positioned to achieve their desire after coordinating their resources to accommodate their strategy. Unfortunately, however, as is the case for many organizations, the strategy is sometimes implemented without the necessary regard for various organizational factors. Oftentimes in situations such as this, an organizations desire to achieve total quality related more to a mere “idea” than a well-planned strategy. Total quality is for healthcare organizations the hinge on which success hangs and in many ways may be the deciding factor

Providing care to a patient is a particularly challenging process that requires a great deal of effort from a nurse. A nurse’s ability to give quality care to their patient is an important aspect to a patient’s life both now and in the future. As such, nurses must exhibit specific qualities in their practice in order to maintain the best standard of care for their patients. Given this, I believe that the standards of knowledge, advocacy, and self-awareness are foundational to the nursing practice and to a nurse’s capacity to provide quality patient care. Knowledge

Introduction It is important for any health system to provide high quality of Nursing services and respond to the needs of client. Satisfaction derived from the Latin word “satis” meaning enough, is a relative concept that apply only on adequate care(Oliver, 2014). While patient dissatisfaction recommend that health care could not achieved their goal, patient satisfaction is not always apply brillient or high quality care.on the other side patient satisfaction is important but not adequate condition of health care quality. (Piredda et al., 2015) Patient satisfaction with nursing care defined as the level in which nursing care encounters patients anticipations in terms of art of care, technical quality, physical environment, availability and continuity of care(Mrayyan, 2006).

Our review found that the potential determinants playing important roles in patient satisfaction were varied across studies as it was suggested in the literature.24, 73 However, the strongest determinants of patient satisfaction across studies were perceptions of health service quality characteristics. More specifically, quality of health care providers’ interpersonal skills, competence, physical environment of the facility, and accessibility, continuity of care, hospital characteristics and outcome of care, all are associated with patient satisfaction positively and strongly in order. This result supports a number of theories and models on the health service quality suggesting that health service quality indicators 24, 58, 156, 157 or health

Patient satisfaction is important, as life is critical and precious thing, therefore as a nurse, due care need to be always exercised to achieve maximum satisfaction of the patient (Fitzpatrick & Whall,

Satisfaction exists when an individual accepts that a ratio of input (how much money and time they spent and how much pain they had, etc.) and output of the service (how much better their health become) is fair. Moreover, equity theory relates to social comparison theory because an individual compares a value of the service he or she received to other individuals (Bowling et al., 2012; Linder-Pelz, 1982; Newsome & Wright, 1999; Swan, Sawyer, Van Matre, & McGee, 1985; Williams, 1994). 3.4.6 Multiple models theory Contrary to the Linder-Pelz theory, Fitzpatrick proposed three independent models of patient satisfaction which consider that satisfaction cannot be a single concept but is formed by several determinants. First model explains that